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VAMC White River Junction strives to always provide the highest quality of care to the veterans of our nation who call New England home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.
Directory of Veterans Services
The U.S. Department of Veterans Affairs features a directory of links to Veteran Service Organizations. Most of these organizations host interactive websites. In addition, there are several independent veteran service websites which provide powerful resources for veterans. You can find these links at:http://www1.va.gov/vso/. If you are a Vermont Veteran you can find a link to the Vermont Veteran Affairs Office at: http://www.va.state.vt.us/.
Patient Representative
VAMC White River Junction has on staff a highly-skilled patient representative who is eager to help you with your concerns in a timely manner. Patient Representatives —
- serve as liaisons between patients and the medical center
- act on the patient's behalf
- help patients understand their rights and responsibilities
Our patient representative is located in Bldg #39 room 100H.
Patient Feedback Tools
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
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