United States Department of Veterans Affairs
United States Department of Veterans Affairs

VAMC White River Junction, Vermont

Hospital Report Card

 

 

 

 

 

 

 

VA MEDICAL CENTER

White River Junction, Vermont

 

 

 

LINK TO 2005 Act 53 Community Report (pdf file)

 

The Categories of hospital information listed on this page collectively form the comprehensive “Act 53 Hospital Report Card”.  You can access all the categories of information from the links below.

 

The links for the quality of care and patient satisfaction information will take you to the website of the Vermont Department of Banking, Insurance, Securities and Health Care Administration (BISHCA).  There, you will find information about the performance of other community hospitals in Vermont.  BISHCAs website also includes the financial data for all Vermont community hospitals.

 

The links for the other Act 53-related categories listed below will take you to the corresponding information posted either on BISHCA or VA Medical Center’s website.

 

 

ÖQUALITY OF CARE

 

COMPARE QUALITY OF CARE FOR ALL VERMONT HOSPITALS on BISHCAs Hospital Report Card website.

What you’ll find there:

See how VA Medical Center, White River Junction scored on more than 20 indicators of quality of hospital care, including these sub-categories:

  Heart Attack Care
  Heart Failure Care
  Pneumonia Care

  Infection Reporting: 
         
   (A) Surgical Infection Prevention

      Volume and Mortality for Selected Procedures
WRJ procedures compared include:Abdominal Aortic Aneurysm Repair, (AAA) and Carotid Endarterectomy.

 

 

 

Navigation for Hospital Report Card

 

Letter from the Director (VA Medical Center, White River Junction, VT)

BISCHA Website   Comparative Data for all Hospitals

Quality of Care/ Safety Initiatives / Quality Improvement /Patient Satisfaction

Community Needs Assessment /Hospital Governance/Have a Complaint

Ö PROGRESS IN ADOPTING SAFETY INITIATIVES

  

READ ABOUT HOSPITAL SAFE PRACTICES on VA Medical Center, White River Junction’s website.

What you’ll find there:

  1. Survey responses about hand hygiene, surgical site infection prevention and central venous catheter related bloodstream infection prevention (three components of:   The Leapfrog Group Quality and Safety Survey)

 

 

Ö QUALITY IMPROVEMENT INITIATIVES

 

READ ABOUT QUALITY IMPROVEMENT INITIATIVES on VA Medical Center, White River Junction’s website.

What you’ll find there:

What VA Medical Center White River Junction has done to make patient care safer and more effective, including these sub-categories:

  • Quality Improvement and Patient Safety Projects
  • Quality Improvement Contact Information

 

 

Ö PATIENT SATISFACTION

 

COMPARE PATIENT SATISFACTION FOR ALL VA HOSPITALS on VA Medical Center, White River Junction’s website.

What you’ll find there:

How VA Medical Center White River Junction’s patients rated their hospital experiences:

  • Inpatient Medical/Surgical/Mental Health Services

 

Ö COMMUNITY NEEDS ASSESSMENT

 

 READ A SUMMARY OF THE COMMUNITY NEEDS ASSESSMENT for VA Medical Center White River Junction.

This document describes the health care needs of the local population served by each hospital.  It is based on input from a public engagement process both nationally for the Department of Veteran’s Affairs and locally for White River Junction.

 

Ö HOSPITAL GOVERNANCE, PROCESS FOR OPENNESS AND PUBLIC PARTICIPATION

 

FIND OUT ABOUT VA MEDICAL CENTER WHITE RIVER JUNCTION GOVERNANCE

Learn who the hospital leader’s are, how they are selected, and how the public can take part in our hospital activities, including

  • Public Meeting Schedule
  • Contact Information

 

Ö IF YOU HAVE A COMPLAINT

SEE HOW TO FILE A COMPLAINT AT THE VA MEDICAL CENTER WHITE RIVER JUNCTION  Tell us if you are concerned about the care you or someone else received at this hospital.

THe Leapfrog Group Quality and Safety Survey

 

Hospital Safe Practices: Surgical Site Infection Prevention, Hand Hygiene,

and Central Venous Catheter Related Bloodstream Infection Prevention

 

The following questions come from the Leapfrog Group’s Hospital Quality and Safety Survey.  The Leapfrog Group consists of many large private and public organizations that provide health benefits for more than 34 million U.S. employees, retirees and dependents.  The Group’s goal is to improve health care safety.

 

The Quality and Safety Survey is based on 30 hospital “safe practices” that were identified by the National Quality Forum.  Here is how the hospital responded to the questions on three of those safe practices -- Hand Hygiene, Surgical Site Infection Prevention, and Central Venous Catheter Related Bloodstream Infection Prevention:

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Safe Practice – Hand Hygiene

 

In regard [to] nosocomial infections related to inadequate hand washing, our organization is:

 

 

 

Aware of our performance improvement opportunity in this area in that . . .

 

We have undertaken an enterprise-wide educational effort addressing the frequency and severity of nosocomial infections within our patient population and potential impact of performance improvement practices related to the absence of or inadequate hand washing, within the 12 months prior to submitting this survey, as documented by meeting minutes, attendance or completion records.

 

 

Within the last 12 months prior to submitting this survey, the organization has:

 

performed an enterprise-wide evaluation of the frequency and severity of nosocomial infections.

 

 

submitted a summary report to administration and governance with recommendations for measurable improvement targets and further action.

 

 

For the last 12 months or more,

 

the organization, through ongoing evaluation, has monitored and continues to report results of measurable improvement targets related to this area to administration and governance.

 

 

 

 

Accountable to this issue as evidenced . . .

 

 

by departmental/clinical service line managers all being directly accountable for the patient safety area through documented personal performance reviews or personal compensation incentives, or other organization-specific documented evaluation review processes.

 

 

by having developed documented personal performance reviews or personal compensation plans, or other organization-specific documented evaluation review processes which now hold senior executives in addition to department/clinical service line managers accountable for this safe practice.

 

 

the organization has either a Patient Safety Officer or an Administrator who oversees organizational patient safety regularly reporting to the CEO and the Board performance improvement metrics related to this safe practice and is directly accountable for this through documented personal performance reviews or compensation, or other organization-specific documented evaluation review processes.

 

 

 

 

Invested in our ability to deal with this issue by . . .

 

  

Within the last 12 months prior to submitting this survey, conducting staff education/knowledge transfer and skill development programs as documented by meeting minutes attendance or completion records.

 

 

Our organization has:

 

documented expenditures on staff education related to this safe practice in the previous year.

 

 

has incorporated additional funding in the new budget.

 

 

 

 

Taking additional actions to ensure that . . .

 

 

explicit organizational policies and procedures are in place across the entire enterprise to prevent nosocomial infections due to inadequate hand washing techniques including CDC guidelines with category IA, IB, or IC evidence with routine measurement of compliance and process improvement addressing compliance within the 12 months prior to submitting this survey.

 

 

  

by having implemented a formal performance improvement program addressing nosocomial infections (with regular performance measurement and tracking improvement within the last 12 months) focused on hand washing techniques and compliance.

 

 

  

by having implemented an enterprise-wide performance improvement program for hand washing compliance (with regular monitoring and measurement of indicators within the last 12 months).

 

 

 

by having completed, in the last 12 months or more, a formal, enterprise-wide performance improvement program addressing all elements of this Safe Practice and Additional Specifications with ongoing monitoring and measurement and subsequent process improvement based on established targets.

 

 

Safe Practice  –  Surgical Site Infection Prevention

 

In regard to surgical site infections, our organization is:

 

 

 

Aware of OUR performance improvement opportunity by . . .

 

undertaking an evaluation of the frequency, severity, and potential impact of performance improvement practices on surgical site infections in our patient population within the 12 months prior to submitting this survey.

 

 

Within the last 12 months prior to submitting this survey, the organization has:

 

performed an enterprise-wide evaluation of the frequency and severity of incidents of surgical site infections.

 

 

completed a literature review to determine best practices.

 

 

has submitted a summary report to administration and governance with recommendations for measurable improvement targets and further action.

 

 

For the last 12 months or more,

 

the organization, through ongoing evaluation, has monitored and continues to report results of measurable improvement targets related to this area to administration and governance.

 

 

 

 

Accountable to this issue as evidenced by . . .

 

  

our senior executives and departmental/clinical service line managers all being held directly accountable for performance in this patient safety area through documented personal performance reviews or personal compensation incentives, or other organization-specific documented evaluation review processes.

 

 

 

our organization has either a Patient Safety Officer or an Administrator who oversees organizational patient safety regularly reporting to the CEO and the Board performance improvement metrics related to this safe practice and is directly accountable for this area through documented personal performance reviews or compensation, or other organization-specific documented evaluation review processes.

 

 

 

 

Invested in our ability to deal with this issue by . . .

 

  

Conducting staff education/knowledge transfer and skill development programs as documented by meeting minutes, attendance or completion records during the 12 months prior to submitting this survey.

 

 

The organization:

 

 

allocated compensated staff time to work on this safe practice.

 

 

can document expenses incurred during the past year tied to this safe practice.

 

 

has incorporated further funding for this safe practice in the next budget year.

 

 

 

 

Taking action to address this issue . . .

 

by having already actively implemented explicit polices and procedures for documented risk assessment and prevention plans for reducing surgical site infections including:

 

appropriate use of antibiotics

 

appropriate hair removal

 

postoperative glucose control

 

postoperative normothermia

 

 

by having implemented a formal performance improvement project/program (with regular performance measurement and tracking improvement within the last 12 months) addressing reduction in surgical site infections and implementation of specific protocols as documented in the medical record including:

 

appropriate use of antibiotics

 

appropriate hair removal

 

postoperative glucose control

 

postoperative normothermia

 

 

by having implemented a clinical unit-wide, department-wide, or service line performance improvement process (with regular monitoring and measurement of indicators within the last 12 months) specific to surgical site infection prevention.

 

 

by having completed, in the last 12 months or more, a formal performance improvement program including all surgical patients addressing all elements of this Safe Practice and Additional Specifications with ongoing monitoring and measurement and subsequent process improvement based on established targets.

 

 

Safe Practice – Central Venous Catheter Related
Bloodstream Infection Prevention

 

In regard to central venous catheter-related infections, our organization is:

 

 

 

Aware of OUR performance improvement opportunity . . .

 

 

having undertaken an evaluation of the frequency, severity, and potential impact of performance improvement practices on central venous catheter-related blood stream infections in our patient population within the 12 months prior to submitting the survey.

 

 

Within in the last 12 months prior to submitting this survey, having:

 

performed an enterprise-wide evaluation of the frequency and severity of incidents of central venous line infections.

 

 

completed a literature review to determine best practices.