Current Operating Status - White River Junction VA Medical Center, Vermont
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White River Junction VA Medical Center, Vermont


Current Operating Status

Situation Update

As of Monday, March 8, 2021 10:40 AM EST

STATUS White River Junction VA Healthcare System, to include all community based outpatient clinics in Benningtion, Brattleboro, Rutland, Burlington & Newport, Vermont as well as Littleton & Keene, NH are open for appointments. Walk-in visits are restricted.

Veterans, prior to coming onto any of our campuses please call first. In addition to calling first, consider using virtual care options such as telehealth or My HealtheVet Secure Messaging. At this time we have restricted access on our campus to only staff, Veterans with appointments or seeking emergent care and visitors for Veterans on end of life care. Visitors are currently restricted. Read VA’s latest information on the new coronavirus at

COVID SYMPTOMS If you have symptoms of fever, cough, and/or shortness of breath, call 802-295-9363 extension 6364, or log in to MyHealtheVet to send a secure message to your primary care provider before visiting our facilities.

COVID TESTING Your provider may require COVID testing prior to certain procedures, or, the results of your screening may indicate testing is needed. Make your appointment by calling the 802-295-9363 extension 6364. If you are tested for COVID-19 at a community healthcare facility or contacted by local healthcare officials, please let them know you receive care through White River Junction VA Healthcare System.

COVID-19 VACCINATIONS We’ll have a limited amount of the COVID-19 vaccine to start and have worked with the CDC and other federal partners to develop a phased plan. Our goal is to do the most good for the most people during this time. Under this plan, we’ll first offer vaccines to these two groups:

  • VA health care personnel. Vaccinating our high-risk VA health care personnel helps us continue providing care for Veterans.
  • Veterans at high risk of severe illness from COVID-19 according to CDC guidance

After the first two groups, we’ll begin to offer vaccines to more Veterans. Your VA health care team will contact you if you’re eligible to get a vaccine during this time.

We’re working to get COVID-19 vaccines to Veterans as quickly and safely as possible.

Over time, more vaccines will become available. VA’s ultimate goal is to offer a COVID-19 vaccine to all Veterans enrolled in VA health care who want to be vaccinated. Click to sign up to help us understand your interest in getting a vaccine when one is available to you. We’ll send you updates on how we’re providing vaccines across the country—and when you can get your vaccine if you want one.

Meet with your provider in the comfort of your home through VA telehealth visits, where providers interact with patients over the phone or onscreen using a tablet, laptop, or desktop computer. Ask your provider about telehealth options for your next visit.

APPOINTMENTS Call 802-295-9363 extension 6364, to make, change, or cancel an appointment. Virtual appointments currently scheduled will remain virtual unless you are notified otherwise by your provider. You may also request an appointment through MyHealtheVet.

We ask that you wait outside the facility until five minutes prior to your appointment time.

For continued safety, please exit the facility as soon as your appointment is over. Reminder: Visitors are restricted at all VA facilities at this time, visitors are not to escort Veterans to their appointments.

SCREENING Every person who enters our facilities will be asked certain questions to screen for COVID-19 symptoms. Be prepared for delays at facility entrances.

UNIVERSAL MASKING Masks that cover the nose and mouth are required in all our facilities. Bandannas, gaiters, and masks with valves will not be permitted for use within VA facilities. Veterans who refuse to wear the mask will need to leave the facility and contact their provider to schedule a virtual visit. Veterans with extenuating medical circumstances should discuss their situation with their provider before arrival.

PHARMACY For safety and infection prevention purposes, Veterans should refrain from face-to-face visits to the Pharmacy to refill prescriptions, unless an emergency situation exists. The Pharmacy is operating under an all mail-order system in order to limit exposure to COVID-19. Veterans may request refills and renewals as follows:

  • Contact your provider through MyHealtheVet at – choose “Ask a Pharmacist”
  • By mail - complete the refill slip in your shipment and return it by mail to the address on the slipNOTE PRESCRIPTION LIMITATIONS: VA Pharmacy cannot send patients greater than 30-day fills of controlled substances, supply items (wound care, urologic products, etc.), and certain high-risk medications. VA Pharmacies will not fill more than a 90 days’ supply of maintenance medications or honor early refills.

PLAN AHEAD: Please allow 10-14 days for routine prescription delivery.

NOTE PRESCRIPTION LIMITATIONS: VA Pharmacy cannot send patients greater than 30-day fills of controlled substances, supply items (wound care, urologic products, etc.), and certain high-risk medications. VA Pharmacies will not fill more than a 90 days’ supply of maintenance medications or honor early refills.
VISITATION  All visitation has been suspended. Visitors to Veterans in palliative care are allowed on a case-by-case basis. Contact the unit social worker or nurse manager for details. We greatly appreciate your understanding and flexibility during this time.

The latest information on VA’s response to COVID-19 is available at For more information about COVID-19 vaccines, visit 

Facility Status

Parent Facility
White River Junction VA Medical Center Normal Hours
Only Veterans with appointments or seeking medical intervention, employees and visitors for those in end of life care allowed in the facility. Screening done in parking lot.
Community Based Outpatient Clinics
Bennington, Vermont Normal Hours
Brattleboro, Vermont Normal Hours
Burlington, Vermont Normal Hours
Littleton, New Hampshire Normal Hours
Newport, Vermont Normal Hours
Rutland, Vermont Normal Hours
Keene, New Hampshire Normal Hours

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 802-295-9363 or
    1-866-OUR-VETS (687-8387)
  • Change Your Appointment: 802-295-9363 or
  • Media Inquiries: 802-295-9363 x5880
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: 802-291-6222
  • Staff Locator: Not Available
  • Telephone Care: 802-295-9363 or
    1-866-OUR-VETS (687-8387)

Vermont Emergency Operations Center

Contact: Mark Bosma, Public Information Officer
Vermont Emergency Management
(800) 347-0488


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