Work Status for Employees - White River Junction VA Medical Center, Vermont
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White River Junction VA Medical Center, Vermont


Work Status for Employees

Situation Update

As of Thursday, June 4, 2020 7:00 PM EDT

Director statement regarding reporting for duty:
Veterans, prior to coming onto any of our campuses please call first. In addition to calling first, consider using virtual care options such as telehealth or My HealtheVet Secure Messaging. At this time we have restricted access on our campus to only staff, Veterans with appointments or seeking emergent care and visitors for Veterans on end of life care. Read VA’s latest information on the new coronavirus at

June 4, 2020: The phone issues have been resolved.  Thank you for your patience.


Operational information at White River Junction VA and clinics: 

  • Veterans must have an appointment prior to coming on station unless you are experiencing a medical emergency.
  • Limited facility access has been implemented with screening upon entry, Veterans and essential visitors/caregivers can only enter at the Mountains Building main entrance. No one under the age of 18 allowed in the facilities and only end of life visitors may enter the buildings.
  • Starting March 26, 2020 the Keene, New Hampshire and Brattleboro, Rutland and Newport, Vermont clinics will only have virtual or telephone visits. All in-person appointments are suspended until further notice. Please call to make appointments or dial 911 for emergent needs
  • Starting April 2, 2020 the Littleton, New Hampshire and Burlington and Benningtion, Vermont clinics will suspend all in-person visit and move to virtual or telephonic visits. Please call to make appointments or dial 911 for emergent needs.
  • Employees must enter through from back VA cutoff road entrance at the White River Junction VA Medical Center and walk through the rear entrance of Birches Building or Mountains Building Main Entrance
  • Everyone will be screened as they pull in while still in their vehicles, please be prepared to answer questions about your current status.
  • Veterans and employees with symptoms [Cough, fever, shortness of breath] are asked to call 802-295-9363 x6364 before arriving at the facility.
  • All who access the medical center will be screened for symptoms of COVID-19
  • Signage has been placed at all entrances instructing any individual with symptoms of COVID-19, flu, or cold (fever, cough, or shortness of breath) to immediately notify staff at the entrances, ask for a mask to cover nose and mouth, sanitize hands, and follow additional instructions provided by our clinical staff.
  • Veterans will receive telephonic prescreening for scheduled appointments. 
  • In the short term, to reduce the spread of infection White River Junction VA Healthcare System has suspended non-essential healthcare groups, events and gatherings until further notice.  For information about your group call your provider 802-295-9363 x 6364; event confirmation: 802-295-9363 x 5880.

What You Should do if You Become Sick to Prevent Spread of COVID-19

  • Stay home except to get medical care
  • Separate yourself from other people and animals in your home; if possible, use a separate bathroom
  • Call ahead before visiting your doctor
  • Wear a facemask when around others and before you enter a healthcare provider’s office. Please note, masks are provided by the VA for individuals exhibiting flu-like symptoms. VA does not provide masks to Veterans or staff for home isolation or quarantine.
  • Cover your coughs and sneezes
  • Clean your hands often
  • Avoid sharing personal household items
  • Clean "high-touch" surfaces daily
  • Monitor your symptoms; seek prompt medical attention if your illness is getting worse. Before seeking care, call your healthcare provider for instructions. If you have a medical emergency and need to call 911, notify dispatch that you have COVID-19 and put on a facemask.

Follow these steps to help prevent the spread of respiratory illnesses:

  • Veterans should register for My HealtheVet and learn how to use VA Video Connect through the VA mobile app store or by contacting your VA care team before any urgent problems arise.
  • Wash your hands often with soap and water—Alcohol-based hand cleaners work too
  • Cover your nose and mouth with a tissue when you cough or sneeze—throw it away immediately after you use it
  • Cough or sneeze into your upper sleeve if you don’t have a tissue
  • Avoid close contact with people who are sick (use the 6’ rule—stay at least 6 feet away from people who are sick)
  • Try not to touch your eyes, nose or mouth—Germs often spread this way
  • Get Your Flu Shot

As always, thank you for entrusting White River Junction VA Health Care System with your healthcare needs.

During a VA-declared emergency:

VA Employees should return to this page for updates. For more information about this emergency, go to our main Emergency Information page.

The phones issues have been resolved.  Thank you for your patience.