Customer Service - White River Junction VA Medical Center, Vermont
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White River Junction VA Medical Center, Vermont


Customer Service

Patient Representative

The Patient Advocate and Veteran Experience Program is established to promote positive experiences for all our veterans. A fundamental value in VHA is for all our Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient and timely manner.

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Patient Advocate
802-295-9363 Ext. 6293

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Patient Representatives serve as liaisons between patients and the medical center, act on the patient's behalf, and help patients understand their rights and responsibilities. Our patient representative is located in Bldg #39 room 100H.

For a listing of additional contacts, please visit our phone directory.

If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact our highly-skilled patient representative listed above who will be eager to help you with your concern in a timely manner.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.

Directory of Veterans Services

The U.S. Department of Veterans Affairs features a directory of links to Veteran Service Organizations. Most of these organizations host interactive websites. In addition, there are several independent veteran service websites which provide powerful resources for veterans. You can find these links at: If you are a Vermont Veteran you can find a link to the Vermont Veteran Affairs Office at: