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White River Junction VA Medical Center, Vermont


Veterans Access, Choice, and Accountability Act

Greetings Veterans,

Congress recently passed Public Law 113-146, the Veterans Access, Choice and Accountability Act of 2014, on Aug. 7, 2014 to expand Veteran access to clinical care.  The new law provides $10 billion to fund The Choice Program, which will allow eligible Veterans who meet certain criteria to seek care outside the VA health care system. 

White River Junction VA (WRJ) is pleased to have the increased means to partner with the community to provide health care services for Veterans. Our goal is always to make care available to the Veterans we are privileged to serve in a timely and convenient manner.  WRJ strives to provide the best Veteran-Centered care for the Veterans of Vermont and Western New Hampshire and hope that VA will be the provider of choice for community Veterans.

VA staff will continue to facilitate Veterans’ access to outside care. WRJ staff will work to make sure Veterans are satisfied with all care within and coordinated by the VA system.  Veterans can always choose to continue to utilize all VA services. If they meet eligibility criteria they can choose to use their choice card or Veterans can use a combination of both.

Choice Fund and Choice Program

VACAA includes a $10 billion fund from which VA must pay for non-VA care furnished as part of the Choice Program. VA will provide a Choice Card to all Veterans who were enrolled in the VA health care system as of August 1, 2014, and to recently discharged combat Veterans. Eligibility criteria are discussed in greater detail below.


Veterans may qualify for Veterans Choice in two different ways: 1.) They live more than 40 miles from a VA facility to include all CBOCs (or in NH 20 miles from WRJ VAMC) or 2.) If the Veteran will have to wait more than 30 days from the clinically indicated date or patient preferred date. 

The Veterans who choose to utilize their Choice Card will be instructed to call 866-606-8198 for care.

Cost Sharing

If an eligible Veteran has another health-care plan, VA will be secondarily responsible for costs associated with non-service connected care and services furnished to eligible Veterans through the Choice Program and primarily responsible for service connected care.

Medical Records

When a Veteran receives care from an eligible non-VA health care entity or provider, the entity or provider must submit to VA a copy of any medical record information related to the care and services provided. This information will be included in the Veteran’s medical record maintained by the Department.


On November 5, 2014 Choice Cards were mailed to all Veterans that meet the national criteria who live more than 40 miles from a facility, or in NH 20 miles from WRJ VAMC.

On November 17, 2014 Choice Cards will be mailed to all Veterans that meet the 30 day wait criteria.

Later this fiscal year, all Veterans will receive a Choice Card as the law prescribes.  This group of Veterans will also need to call 866-606-8198 to find out if they meet criteria.

If you have questions about this program please call Health Net at 866-606-8198 or go to for more information.Learn more »

Local Features

Inside Veterans Health

Sign in front of the garden with the words the healing ground dedicated July 2012

See How Our Garden Grows

Hundreds of Veterans have found a safe haven for dealing with a variety of issues in a Walla Walla VA “Healing Ground” garden. Thinking about things with the “clarity of fresh air.” Full Story

Returning Service Members ptsd Veterans Choice Program

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White River Junction VA Medical Center

215 North Main Street (Mailing)163 Veterans Drive (GPS)
White River Junction, VT 05009
802-295-9363 | 866-687-8387 Directions

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Telephone Care:

  • 802-295-9363
    Care Line: M-F 8:00am - 4:00pm
  • 866-687-8387
    Care Line: 24 hours a day and 7 days a week
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